Our Story 2018-09-17T13:21:38+00:00

Experience Matters

The Kushies Story

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Kushies was established as Diana Dolls Wear Ltd. in 1953, by Mary Malinowski of Stoney Creek, Ontario. Founded as a small “cottage-style” industry, the company grew to become the only Canadian manufacturer of doll clothing and accessories with a customer list that included all the major Canadian department stores.

Today, the company is owned by Mary’s daughter Susan and her husband Sam Perez.

With a seasonal product line focused on Christmas, Sam and Susan looked at other market possibilities for the company to expand.  In 1988, the Kushies washable cloth diaper was launched and the company went on to offer multiple products ranging from layette, bedding, bath, feeding and outerwear, to name a just a few.

Today, Kushies is still located in Stoney Creek, Ontario. All of our office and manufacturing personnel are housed under one roof where everything from product conception, design and production takes place. More than half of our products are proudly manufactured in Canada. The ability to produce products in house gives us an edge on our competitors as it allows us to supervise quality, turn merchandise around quickly and adjust rapidly when necessary. We’re committed to offering you ethically made products that you can trust.

We’ve had the privilege of having children ourselves so we understand what’s important to our customers. We are constantly working on improving our products and value our customers and their feedback.

This year, we have a lot of new and exciting products in the pipeline so stay tuned! It will be worth it.

Looking towards the future, we will continue to produce affordable, luxury products that are made ethically for our babies and yours.

We are very grateful to you, our customers, for your continued support.

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Click Here for diapering instructions.
Kushies creates and provides an innovative collection of quality baby products and accessories. We strive for excellence in all endeavours to ensure our most valued asset, the customer, the highest attainable quality and workmanship. Our commitment to unparalleled customer service is something we have proudly maintained for over 50 years. We take great pride in operating as a responsible company and an environmentally concerned member of our planet. Kushies has remained the worldwide market leader in reusable cloth diapers and accessories by refusing to compromise our quality mandate.
Code of Vendor Conduct
Kushies Baby strives to ensure that our business relationships are conducted in a professional and ethical manner at all times. 

This code of vendor conduct applies to all business partners that produce goods for Kushies Baby or any of its subsidiaries, divisions, affiliates, or agents. While we recognize the many legal and cultural environments throughout the world, this code sets forth the basic requirements that our business partners must meet in order to do business with us.
Health and Safety: Our business partners must provide a safe and healthy workplace that complies with all applicable local and international laws governing workplace health and safety. Workers must be provided with a clean, safe, and healthy work environment. Business partners who provide residential facilities for their workers must also provide safe and healthy residential facilities in compliance with these standards.
Forced Labor: Our business partners must not use forced, compulsory, or prison labor.
Child Labour: Our business partners must comply with all applicable child labor laws. We define child labor as either being below the local minimum working age, or the age of 14, whichever is greater. Workers under the age of 18 shall not perform duties that may jeopardize their health or safety.
Discrimination: Our business partners must not discriminate in employment practices including recruitment, hiring, compensation, training, benefits, advancement, termination or retirement on the basis of race, color, ancestry, gender, martial status, sexual orientation, gender identity, disability, religion, political opinion or any other personal characteristic or belief.
Hours of Work: Our business partners must comply with all applicable laws, regulations, and industry standards relating to hours of work, with exception of compensated overtime in compliance with local laws. program enhancements and we will update our efforts as necessary in order to maintain a robust and comprehensive program.
Harassment and Abuse: Our business partners must treat workers with respect and dignity and must not utilize corporal punishment or any other type of physical, sexual, psychological or verbal harassment or abuse against their employees.
Wage and Benefits: Our business partners must provide wages and benefits in compliance with applicable laws and regulations. We encourage our business partners to commit to the betterment of wage and benefit levels that address the basic needs of workers and their families.
Environmental Standards: Our business partners must adhere to all applicable local, national, and international laws and regulations regarding the protection and preservation of the environment.
Laws and Regulations: Our business partners must comply with all applicable local, national, and international laws, standards, and regulations relevant to the conduct of their business.
Monitoring and Compliance: Kushies Baby reserves the right to conduct announced and unannounced inspections of all manufacturing facilities. Business partners should ensure that the requirements in this code are understood and implemented at every level, and must maintain all documentation necessary to compliance with the Kushies Baby code of conduct. Business partners must allow representatives of Kushies Baby full access to facilities, documents, and workers. Business partners must submit an improvement plan to address any issues of noncompliance that may be found during inspections. Kushies Baby reserves the right to terminate its business relationship.

Introduction

Kushies Baby strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Kushies Baby is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how Kushies Baby will play its role in making Ontario an accessible province for all Ontarians.

Customer Service

Kushies Baby has remained in compliance with the Customer Service Standard and is committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Assistive devices

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.

Information and Communications

Kushies Baby is committed to making our information and communications accessible to people with disabilities. We will communicate with people with disabilities in ways that take into account their disability. 

Employment

Kushies Baby is committed to fair and accessible employment practices.

Section Two: Strategies and Actions

Customer Service

Kushies Baby is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.

Information and Communications

Kushies Baby is committed to making our information and communications accessible to people with disabilities.  We will work with the person with a disability to determine what method of communication works for them.

Kushies Babywill tell its employees about its policies to support people with disabilities. New employees, when they are hired, will be trained and Kushies Baby will tell all its employees if there are changes to the policies.

Kushies will get this information out through memos, emails, staff meetings or bulletin boards.

Training

Kushies will provide accessible customer service training to:

  • all employees and volunteers
  • anyone involved in developing our policies
  • anyone who provides goods, services or facilities to customers on our behalf.

Staff will be trained on accessible customer service within 2 months after being hired.

Training will include:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Kushies’s policies related to the customer service standard
  • how to interact and communicate with people with various types of disabilities
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

Staff will also be trained when changes are made to our accessible customer service policies.

Feedback process

Kushies welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers will be notified of how to provide feedback by contacting our head office at

Customers who wish to provide feedback on the way Kushies provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

By calling us directly: 905 643-9118.

By emailing us at kushies@kushies.com

All feedback, including complaints, will be handled in the following manner:

Feedback will be directed to the General Manager and customers can expect to hear back in no more than 3 days.

Kushies will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Employment

Kushies Baby welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

During the hiring process, accommodation will be provided to job applicants.

If an applicant or successful candidate requests an accommodation, Kushies will discuss their needs with them and make adjustments to support them.

For More Information

For more information on this accessibility plan, please contact David Perez  at 905 643-9118, dperez@kushies.com

Your website and social media addresses: www.kushies.com @kushiesbaby

Standard and accessible formats of this document are free on request from kushies@kushies.com.

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