for diapering instructions.
Kushies creates and provides an innovative collection of quality baby products and accessories. We strive for excellence in all endeavours to ensure our most valued asset, the customer, the highest attainable quality and workmanship. Our commitment to unparalleled customer service is something we have proudly maintained for over 50 years. We take great pride in operating as a responsible company and an environmentally concerned member of our planet. Kushies has remained the worldwide market leader in reusable cloth diapers and accessories by refusing to compromise our quality mandate.
Code of Vendor Conduct
Kushies Baby strives to ensure that our business relationships are conducted in a professional and ethical manner at all times.
This code of vendor conduct applies to all business partners that produce goods for Kushies Baby or any of its subsidiaries, divisions, affiliates, or agents. While we recognize the many legal and cultural environments throughout the world, this code sets forth the basic requirements that our business partners must meet in order to do business with us.
Health and Safety: Our business partners must provide a safe and healthy workplace that complies with all applicable local and international laws governing workplace health and safety. Workers must be provided with a clean, safe, and healthy work environment. Business partners who provide residential facilities for their workers must also provide safe and healthy residential facilities in compliance with these standards.
Forced Labor: Our business partners must not use forced, compulsory, or prison labor.
Child Labour: Our business partners must comply with all applicable child labor laws. We define child labor as either being below the local minimum working age, or the age of 14, whichever is greater. Workers under the age of 18 shall not perform duties that may jeopardize their health or safety.
Discrimination: Our business partners must not discriminate in employment practices including recruitment, hiring, compensation, training, benefits, advancement, termination or retirement on the basis of race, color, ancestry, gender, martial status, sexual orientation, gender identity, disability, religion, political opinion or any other personal characteristic or belief.
Hours of Work: Our business partners must comply with all applicable laws, regulations, and industry standards relating to hours of work, with exception of compensated overtime in compliance with local laws. program enhancements and we will update our efforts as necessary in order to maintain a robust and comprehensive program.
Harassment and Abuse: Our business partners must treat workers with respect and dignity and must not utilize corporal punishment or any other type of physical, sexual, psychological or verbal harassment or abuse against their employees.
Wage and Benefits: Our business partners must provide wages and benefits in compliance with applicable laws and regulations. We encourage our business partners to commit to the betterment of wage and benefit levels that address the basic needs of workers and their families.
Environmental Standards: Our business partners must adhere to all applicable local, national, and international laws and regulations regarding the protection and preservation of the environment.
Laws and Regulations: Our business partners must comply with all applicable local, national, and international laws, standards, and regulations relevant to the conduct of their business.
Monitoring and Compliance: Kushies Baby reserves the right to conduct announced and unannounced inspections of all manufacturing facilities. Business partners should ensure that the requirements in this code are understood and implemented at every level, and must maintain all documentation necessary to compliance with the Kushies Baby code of conduct. Business partners must allow representatives of Kushies Baby full access to facilities, documents, and workers. Business partners must submit an improvement plan to address any issues of noncompliance that may be found during inspections. Kushies Baby reserves the right to terminate its business relationship.
Our Mission: Kushies Baby is committed to excellence in serving all of our valued customers including people with disabilities.
Assistive Devices: We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. Although we do not provide any assistive devices on site, persons with disabilities may use their own assistive devices as needed when accessing goods or services provided by Kushies Baby.
Communication: We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed on all parts of our premises that are open to the public.
Support Persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of Temporary Disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Kushies Baby will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be posted on our premises and on our website.
Training: Kushies Baby will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
This training will be provided to staff and will be updated in respect to any changes to the policies, practices, or procedures relating to the AODA.
Training will include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• Kushies Baby’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• How to use assistive devices and/or technologies in servicing our customers.
• What to do if a person with a disability is having difficulty in accessing Kushies Baby’s goods and services.
Feedback Process: Our commitment to unparalleled customer service is something we have proudly maintained for over 50 years. Customers who wish to provide feedback on the way Kushies Baby provides goods and services to people with disabilities are welcome to contact us using the following methods:
Phone: 1-800-841-5330 Monday – Friday / 9:00 a.m. – 5:00 p.m. EST
(enter the word Accessibility in the subject line)
Mail: Kushies Baby
Attention: Customer Service
555 Barton Street
Stoney Creek, ON L8E 5S1
Customers can usually expect to hear back within two (2) business days and Kushies Baby will make every effort to provide a response in the same format that the feedback was received.
Notice of Availability: Kushies Baby will notify the public that our policies are available upon request.
Modifications to This or Other Policies: Any policy of Kushies Baby that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.